Frequently Asked Questions

Everything you need to know about styling and securing your space.

What is the average shipping time for furniture items?

Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

Do you offer a warranty on your home products?

Yes, all SPIKE furniture and decor items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

Can I return an item if it doesn't fit my room?

We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply for large furniture returns, and shipping costs are non-refundable.

Are the materials used in your products eco-friendly?

At SPIKE, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthier home environment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal for real-time updates.